Privacy policy

At We Love Hair we understand that privacy matters to our customers and we take a number of steps to ensure your private information is protected. The following policy is intended to inform you about what type of information is being gathered and how it is used. If you have any questions, please contact us.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to one of our email lists.

When ordering or registering on our site, as appropriate, you will be asked to enter your name, e-mail address, billing and shipping address, phone number and credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience and better respond to your individual needs.

To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve our customer service. Your information helps us to more effectively respond to your customer service requests and support your needs.

To process transactions.

To send periodic emails and mailings. The email address you provide when you place your order may be used to send you information and updates pertaining to your order, in addition to receiving occasional We Love Hair special offers, updates, related product or service information.

Note: Most emails come with a link that allows you to quickly unsubscribe at any time. Emails that directly support your order, like order and shipping confirmations, do not come with unsubscribe options.

Online Postings

Certain personally identifiable information collected from users may be disclosed as a matter of course as a result of those users’ use of the website. We may provide areas on our website where you can post reviews and other information relating to your activities on the website. Such postings are governed by our Terms of Use. Whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise
discretion and caution with respect to your personal information. USERS ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM THEIR VOLUNTARY DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. When you place an order, we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third party circumvention of any privacy settings or security measures.

Do we disclose any information to any outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website (such as our hosting service), conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we may share your name and address with our courier in order to see that your order is delivered. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or to protect our or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. An example of this would be when we use a service that gathers statistics about the number of times pages on our website are visited or the number of clicks certain ads receive.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date below.

This policy was last modified on March 31st 2022.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

We Love Hair

Unit 5, The Markham Centre, Station Road
Theale, RG7 4PE, UK
info@welovehair.shop
+44 (0) 1189302338

COOKIES

WHAT ARE COOKIES?

Cookies are small text files which are stored on your browser or your computer’s hard drive when you visit our website. The file is added to your browser or hard drive and the cookie allows the server to recognize you when you order a product or when you revisit.

Please note that cookies can’t harm your computer. Cookies cannot be used by themselves to identify you.

We don’t store personally identifiable information such as email addresses in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.

OUR USE OF COOKIES

To make full use of the online shopping and other personalized features on our website, you will need to accept cookies: accepting these cookies is the only way we can provide you with a fully functional tailored service.

The cookies we may use are detailed below: You may notice some cookies on our website that aren’t related to our brand. If you go on to a web page that takes you to a third party’s site you may be sent cookies from these websites. Examples of third-party cookies we use are in relation to Facebook, Instagram and the latter being used to track sales from our emails. We do not control the dissemination of these cookies and you should check the relevant third party websites for more information about the use of these third party cookies.

The cookies we may use are detailed below:

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_ shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay _for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer _sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay _redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start _checkout	Used in connection with checkout.	1y
checkout_one _experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_fs	Shopify analytics.	30min
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session

THIRD PARTY USE OF COOKIES

MANAGING COOKIES

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. Seethe section below on how to control cookies for more information on removing them before they expire.

How to control cookies?

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you enter our site. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

CONTACT DETAILS

If you have any queries relating to this privacy policy, need further information or wish to lodge a complaint, please contact us via the form or phone number on our ‘Contact Us’ page.